Technical Support Services for Capsule Manufacturing

Technical issues during encapsulation can directly impact productivity, lead times, and product integrity. CapsCanada supports manufacturers with not only capsules but also expert technical guidance throughout the production process

End-to-End Technical Support to Strengthen Your Manufacturing Process

Our technical services are designed to reduce downtime, improve product consistency, and support performance across your manufacturing processes. With 24/7 availability, our highly trained team supports your operations at every stage, from capsule selection and machine setup to process adjustments and operator training.

Our approach goes beyond reactive fixes. By working closely with your production staff, we help identify process variables, anticipate failure points, and implement targeted changes that promote long-term stability, particularly during scale-up, formulation transfers, or equipment changes.

We also offer on-site troubleshooting services and preventive audits to address issues such as incorrect feeding, weight variability, or downtime. These interventions are tailored to your capsule filling machines and production setup, helping your team restore and maintain performance efficiently.

Capsule Development Support for Manufacturing Efficiency

Our technical support team works closely with you to optimize encapsulation performance based on your formulation and equipment requirements. We provide tailored recommendations considering:

Capsule-machine compatibility
Moisture sensitivity
Capsule size and fill weight
Specialized applications like low-fill volumes or liquid encapsulation

This alignment between capsule characteristics and production parameters helps enhance efficiency, reduce waste, and ensure consistent batch outcomes.

Capsule-machine compatibility
Moisture sensitivity
Capsule size and fill weight
Specialized applications such as low-fill volumes or liquid encapsulation

This alignment between capsule performance and equipment behavior helps maximize yield and ensure consistent batch outcomes.

Operator Training and Technical Support for Capsule Production

Your team’s expertise plays a central role in operational success. That’s why we offer tailored technical training, online or on-site, focused on your equipment and production context. From identifying defect root causes to mastering machine changeovers, we ensure your staff is equipped to handle each stage of the encapsulation process confidently.

Additionally, our Digital Technical Services Library offers immediate access to webinars, troubleshooting guides, and practical technical documentation, perfect for teams working across shifts or regions.

Optional Tool: Tamping Simulator for Pre-Production Optimization

While not part of our technical services package, the CapsCanada Tamping Simulator is available as a complementary tool for teams looking to simulate real tamping conditions before entering live production.

This proprietary bench-top device allows you to:

Evaluate how blends behave at each tamping station
Identify potential flowability or compaction issues
Adjust machine parameters (pin height, cam profile, dosing disc) based on blend characteristics

Using the Tamping Simulator early in development helps reduce material waste, shorten setup time, and improve filling accuracy, especially for complex APIs or hygroscopic ingredients.

For additional information guidance, refer to the CapsCanada’s Tamping Simulator Tool brochure.

Technical Support Services for Capsule Manufacturing Success

We enhance your manufacturing process with expert guidance, hands-on support, and alignment to your operational goals, from formulation to real-time machine assistance, ensuring optimal capsule performance.